We accept returns within 30 days after delivery of the goods. The date of withdrawal from the contract is considered to be the date of delivery or return of goods to the seller or notification of withdrawal to the email address.
For hygienic reasons, underwear and earrings cannot be returned. If the goods were visibly worn or otherwise damaged before returning, we have the right to refuse the returned goods.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
The cost of returning the goods to the seller and/or exchanging is covered by the buyer.
Please ship your return/exchange to this address:
Eco Labels Group SE
110 00 Prague 1 - Nové Město
Returns: You can return your item to us within 30 days. The customer bears the costs of shipping back the item. Once we have received the return and checked it, we will refund you the item price and the original shipping costs.
Exchanges: We will exchange your unworn and undamaged product purchased on our e-shop for another one within 14 calendar days of receipt of the package. If the price of the new item is lower than the original one, we will refund you the difference. If you choose a more expensive item, we will ask you to pay the difference in advance via bank transfer. The customer bears the costs of shipping back the item.
Reclamations: The goods have a guarantee of 2 years. If you need to reclamate your product, please send us an email to firstname.lastname@example.org with pictures of the damage. We have 30 days to process the reclamation. We will inform you on the next steps via e-mail. In case of a reclamation, you have to pay the shipping costs back to us yourself. If the reclamation is approved, we will refund you the shipping costs and the price of the product.
Let us know that you have send a package to this e-mail email@example.com.
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